Refund policy
Returns & Exchanges Policy
Return window
We accept returns on eligible items within 15 days of delivery. You must email us within 15 days to request a return.
Store credit only
We do not offer refunds. All approved returns are issued as store credit only in the form of an electronic gift card emailed to you. Store credit does not expire.
Return eligibility
To be eligible, items must be unused and unworn, with tags attached, and returned in the same condition you received them (including original packaging if applicable). Items returned with odors (smoke/perfume), stains, damage, signs of wear, or excessive pet hair may be denied.
Return shipping
Return shipping is paid by the customer. Original shipping charges are non-refundable. We strongly recommend using a trackable shipping method, as you are responsible for the return package until it is delivered to us.
How to request a return
Email us at info@warriorcultureshop.com
with:
- Your order number
- The item(s) you’d like to return
- The reason for the return (optional, but helpful)
If your return is approved, we’ll email you return instructions and the return shipping address. Returns sent without approval may be refused.
Return deadline after approval
Once approved, your return must be postmarked within 7 days.
Processing time
After we receive and inspect your return, we will email your store credit within 1–2 business days.
Damages, defects, or wrong item
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Non-returnable items
We do not accept returns for:
- Sale items (final sale)
- Gift cards
- Custom/personalized items
- Items that have been worn or used (no exceptions due to sanitary reasons)
Exchanges
We only offer exchanges for the same item in a different size (based on available inventory). Email info@warriorcultureshop.com with your order number and the size you’d like. If approved, we’ll send return instructions. Customers are responsible for return shipping on exchanges. We cannot guarantee inventory for exchanges until your return is received.